COMPLAINTS

If you are unhappy with any aspect of your treatment you have the right to complain, in the first instance, please complete the complaints form and submit to the Centre Manger.

Escalate your complaint

If you are not happy with the way that your complaint has been dealt with or resolved by EHP, you may ask either The Independent Healthcare Advisory Service for private patients or The Parliamentary and Health Service Ombudsman for NHS patients, to review your complaint contact details for theses organisations are detailed below.

The Parliamentary & Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel:0345 045 4033
www.ombudsman.org.uk

Independent Healthcare Advisory Service
Centre Point
103 New Oxford St
London
WC1A 1DU
Tel:020 7379 8598
www.independenthealthcare.org.uk

The regulator for the organisation and the services provided The Care Quality Commission (CQC).

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Tel:03000 616161
www.cqc.org.uk

Any complaint received by the organisation is documented and reviewed periodically and combined with other sources of information gathering such as patient surveys is used as part of our commitment of continually improving the level of service and care that we provide. Any complaint received will not affect your legal rights or influence the care and treatment received now or in the future.